Buffalo Privacy Policy

1. Introduction  
Buffalo ("Ride with ease") operates a ride-hailing platform in Uganda.
This Privacy Policy explains how we collect, use, and protect your personal data 
when using our app, website, or services (collectively, "Services"). 
By using Buffalo, you consent to these practices.
If you disagree, please discontinue use.

2. Information We Collect  
A. Information You Provide  
Account Information: Name, phone number, profile photo  
Identity Verification: Government ID (for drivers/rider verification)  
Trip Details: Pickup/drop-off locations, special requests  
Communications: Support messages, feedback  

B. Automatic Collection  
Location Data  
Foreground: Precise GPS when app is active (for ride matching)  
Background: For drivers during active trips only, to:  
✓ Maintain real-time trip tracking  
✓ Enable navigation while using other apps  
✓ Ensure passenger safety and accurate fare calculation  
You can disable background location in device settings, but this will severely limit app functionality.  
Usage Data: Trip history, app interactions  

C. Third-Party Information  
Referral programs  
Payment processors (Mobile Money/banks)  
Legal authorities (when required)  

3. How We Use Your Information  
Purpose Data Used  
Provide Services Account info, location, trip details  
Safety & Fraud Prevention Identity verification, device data  
Customer Support Contact details, trip records  
Service Improvements Usage analytics  
Legal Compliance As required by Ugandan law  

4. Data Sharing  
We only share necessary data with:  
Drivers: Your name, pickup location (never full address)  
Payment processors: Transaction confirmations  
Authorities: When legally mandated  
We never sell your data.

5. Security Measures  
End-to-end encryption for all data transfers  
Regular security audits  
Strict access controls  

6. Your Rights  
✔ Access/correct your data via account settings  
✔ Delete account (residual data retained for legal compliance)  
✔ Opt-out of marketing communications  
✔ Disable location tracking (limits functionality)  

7. Data Retention  
Active accounts: Until deletion request  
Trip records: 12 months (dispute resolution)  
Legal requirements: As per Ugandan law  

8. Background Location Justification  
For drivers, background location access is essential to:  
Maintain trip continuity if you switch to other apps (calls/maps)  
Ensure passenger safety through real-time tracking  
Calculate accurate fares based on actual route taken  
Enable emergency assistance if needed  
This aligns with Google Play's policy for critical functionality.  

9. Contact Information  
Buffalo Taxi Uganda  
📍 Munyonyo Kampala, Uganda  
📧 buffalo.ug.info@gmail.com  
📞 WhatsApp: +256751047183